Name: True Line Roofing & Exteriors
Address: 4750 FM 2920, Suite 503, Spring, TX, 77388, US
Telephone: (832) 698-2101
Price range: $$
Rating: 4.8

Question 1

How long has True Line Roofing & Exteriors been in business?

Accepted Answer

Since 2014. Adrien Parker founded the company in Spring, Texas after nearly a decade managing roofing projects across the country. He has personally overseen more than 3,000 roofing projects, and our team has served over 1,400 customers.

Question 2

What does the free roof inspection include?

Accepted Answer

A certified specialist inspects every accessible section of your roof, photographs every issue, and gives you a straight answer on whether you need a repair, a restoration, or a replacement. If there is storm damage, we document it for your insurance claim. No charge and no obligation.

Question 3

What commercial roof systems do you install?

Accepted Answer

TPO, PVC, modified bitumen, built-up roofing (BUR), standing seam metal, R-panel metal, and steep-slope systems, plus the sheet metal flashing and edge details that tie them together. We recommend the system based on your building, your budget, and how long you plan to own it.

Question 4

What types of residential roofs do you install?

Accepted Answer

Architectural asphalt shingles, standing seam metal, and stone-coated metal shingles. On the Gulf Coast we install shingles with six nails per shingle instead of the standard four and build to withstand tropical storm winds of 130 mph.

Question 5

How long do roofs typically last?

Accepted Answer

A properly installed roof should give you at least 12 trouble-free years. After that, get it inspected regularly, and always after a hurricane or major hail storm. Metal roofs commonly last 40 to 60 years, while asphalt shingle and many flat roof systems average 15 to 25 years depending on maintenance.

Question 6

How can I tell if my roof needs to be replaced?

Accepted Answer

Common signs include curled, cracked, or missing shingles, granules collecting in your gutters, sagging, recurring leaks, and on flat roofs, ponding water, blistering, or failed seams. Age is the most common reason. If you notice any of these, schedule a free inspection and we will tell you honestly whether a repair will do.

Question 7

How long does a roof replacement take?

Accepted Answer

Most residential shingle roofs are completed in 1 to 3 days. Larger or more complex roofs can take 5 days to 2 weeks. Commercial timelines depend on the size and system, and we give you a written schedule before any work begins.

Question 8

Do you help with insurance claims?

Accepted Answer

Yes. We have an in-house insurance adjuster who documents storm damage in Xactimate, the same estimating software insurance carriers use. We meet your insurance adjuster on the roof to make sure all damage is accurately assessed and give you the documentation you need to support your claim.

Question 9

What warranties do you offer?

Accepted Answer

True Line workmanship warranties depend on the roof system, and your written estimate spells out the exact terms. Shingle roofs get a 10-year workmanship warranty when all roof penetrations are replaced, with extended manufacturer warranties available through GAF (Golden Pledge®, Silver Pledge®, and System Plus) and TAMKO (DiamondShield, MasterShield, ProShield, and HeritageShield). Metal roofs get a 5-year workmanship warranty, extended to 8 years with a maintenance service purchased at year 5. TPO roofs get a 2-year workmanship warranty, and qualifying GAF commercial systems can carry the Diamond Pledge™ No Dollar Limit guarantee for up to 25 years.

Question 10

How do I know a roofing contractor is legitimate?

Accepted Answer

Check three things: insurance, certifications, and reputation. We carry $1 million in open roof insurance and require all subcontractors to be insured. We are GAF Master Elite® and GoldElite™ certified. And we are BBB A+ rated and accredited since 2015, with a 4.8-star rating across more than 140 Google reviews.

Question 11

What should I do if my roof is leaking?

Accepted Answer

Call us at (832) 698-2101 as soon as you can. Water damage spreads fast and can lead to mold, electrical problems, and structural damage. Our commercial team responds the same business day, and we will protect the roof first and then scope the permanent repair.

Question 12

How much does a new roof cost?

Accepted Answer

It depends on the roof system, size, pitch, materials, and design details. That is why every project starts with a free inspection and a transparent written estimate. And we do not charge you until the job is done.

Question 13

What areas do you serve?

Accepted Answer

We are headquartered in Spring, TX and serve the Houston area and the surrounding region, including Houston, The Woodlands, Katy, Cypress, Tomball, Conroe, Magnolia, Humble, Kingwood, Sugar Land, Richmond, Missouri City, Pearland, Alvin, Angleton, Lake Jackson, College Station, Bryan, Huntsville, and Navasota. Not sure we cover your area? Call (832) 698-2101.

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